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Order details

Manually send an email to your customers containing their order information and payment links

Subject	Subject
Email heading	Email heading
Subject (paid)	Subject (paid)
Email heading (paid)	Email heading (paid)
Additional content	Additional content Thanks again! If you need any help with your order, please contact us at {store_email}.
Email type	Email type
Cc(s)	Cc(s)
Bcc(s)	Bcc(s)

Email preview

Preview your email template. You can also test on different devices and send yourself a test email.

HTML template

Copy file to theme To override and edit this email template copy woocommerce/templates/emails/customer-invoice.php to your theme folder: twentytwentyfive/woocommerce/emails/customer-invoice.php.

<?php
/**
 * Customer invoice email
 *
 * This template can be overridden by copying it to yourtheme/woocommerce/emails/customer-invoice.php.
 *
 * HOWEVER, on occasion WooCommerce will need to update template files and you
 * (the theme developer) will need to copy the new files to your theme to
 * maintain compatibility. We try to do this as little as possible, but it does
 * happen. When this occurs the version of the template file will be bumped and
 * the readme will list any important changes.
 *
 * @see https://woocommerce.com/document/template-structure/
 * @package WooCommerce\Templates\Emails
 * @version 10.4.0
 */

use Automattic\WooCommerce\Enums\OrderStatus;
use Automattic\WooCommerce\Utilities\FeaturesUtil;

if ( ! defined( 'ABSPATH' ) ) {
	exit;
}

$email_improvements_enabled = FeaturesUtil::feature_is_enabled( 'email_improvements' );

/**
 * Executes the e-mail header.
 *
 * @hooked WC_Emails::email_header() Output the email header
 */
do_action( 'woocommerce_email_header', $email_heading, $email ); ?>

<?php echo $email_improvements_enabled ? '<div class="email-introduction">' : ''; ?>
<p>
<?php
if ( ! empty( $order->get_billing_first_name() ) ) {
	/* translators: %s: Customer first name */
	printf( esc_html__( 'Hi %s,', 'woocommerce' ), esc_html( $order->get_billing_first_name() ) );
} else {
	printf( esc_html__( 'Hi,', 'woocommerce' ) );
}
?>
</p>
<?php if ( $order->needs_payment() ) { ?>
	<p>
	<?php
	if ( $order->has_status( OrderStatus::FAILED ) ) {
		printf(
			wp_kses(
			/* translators: %1$s Site title, %2$s Order pay link */
				__( 'Sorry, your order on %1$s was unsuccessful. Your order details are below, with a link to try your payment again: %2$s', 'woocommerce' ),
				array(
					'a' => array(
						'href' => array(),
					),
				)
			),
			esc_html( get_bloginfo( 'name', 'display' ) ),
			'<a href="' . esc_url( $order->get_checkout_payment_url() ) . '">' . esc_html__( 'Pay for this order', 'woocommerce' ) . '</a>'
		);
	} else {
		printf(
			wp_kses(
			/* translators: %1$s Site title, %2$s Order pay link */
				__( 'An order has been created for you on %1$s. Your order details are below, with a link to make payment when you’re ready: %2$s', 'woocommerce' ),
				array(
					'a' => array(
						'href' => array(),
					),
				)
			),
			esc_html( get_bloginfo( 'name', 'display' ) ),
			'<a href="' . esc_url( $order->get_checkout_payment_url() ) . '">' . esc_html__( 'Pay for this order', 'woocommerce' ) . '</a>'
		);
	}
	?>
	</p>

<?php } else { ?>
	<p>
	<?php
	/* translators: %s Order date */
	printf( esc_html__( 'Here are the details of your order placed on %s:', 'woocommerce' ), esc_html( wc_format_datetime( $order->get_date_created() ) ) );
	?>
	</p>
	<?php
}
?>
<?php echo $email_improvements_enabled ? '</div>' : ''; ?>

<?php

/**
 * Hook for the woocommerce_email_order_details.
 *
 * @hooked WC_Emails::order_details() Shows the order details table.
 * @hooked WC_Structured_Data::generate_order_data() Generates structured data.
 * @hooked WC_Structured_Data::output_structured_data() Outputs structured data.
 * @since 2.5.0
 */
do_action( 'woocommerce_email_order_details', $order, $sent_to_admin, $plain_text, $email );

/**
 * Hook for the woocommerce_email_order_meta.
 *
 * @hooked WC_Emails::order_meta() Shows order meta data.
 */
do_action( 'woocommerce_email_order_meta', $order, $sent_to_admin, $plain_text, $email );

/**
 * Hook for woocommerce_email_customer_details.
 *
 * @hooked WC_Emails::customer_details() Shows customer details
 * @hooked WC_Emails::email_address() Shows email address
 */
do_action( 'woocommerce_email_customer_details', $order, $sent_to_admin, $plain_text, $email );

/**
 * Show user-defined additional content - this is set in each email's settings.
 */
if ( $additional_content ) {
	echo $email_improvements_enabled ? '<table border="0" cellpadding="0" cellspacing="0" width="100%" role="presentation"><tr><td class="email-additional-content">' : '';
	echo wp_kses_post( wpautop( wptexturize( $additional_content ) ) );
	echo $email_improvements_enabled ? '</td></tr></table>' : '';
}

/**
 * Executes the email footer.
 *
 * @hooked WC_Emails::email_footer() Output the email footer
 */
do_action( 'woocommerce_email_footer', $email );

Plain text template

Copy file to theme To override and edit this email template copy woocommerce/templates/emails/plain/customer-invoice.php to your theme folder: twentytwentyfive/woocommerce/emails/plain/customer-invoice.php.

<?php
/**
 * Customer invoice email (plain text)
 *
 * This template can be overridden by copying it to yourtheme/woocommerce/emails/plain/customer-invoice.php.
 *
 * HOWEVER, on occasion WooCommerce will need to update template files and you
 * (the theme developer) will need to copy the new files to your theme to
 * maintain compatibility. We try to do this as little as possible, but it does
 * happen. When this occurs the version of the template file will be bumped and
 * the readme will list any important changes.
 *
 * @see https://woocommerce.com/document/template-structure/
 * @package WooCommerce\Templates\Emails\Plain
 * @version 9.7.0
 */

// phpcs:disable Universal.WhiteSpace.PrecisionAlignment.Found, Generic.WhiteSpace.DisallowSpaceIndent.SpacesUsed -- Plain text output needs specific spacing without tabs

use Automattic\WooCommerce\Enums\OrderStatus;

defined( 'ABSPATH' ) || exit;

echo "=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=\n";
echo esc_html( wp_strip_all_tags( $email_heading ) );
echo "\n=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=\n\n";

/* translators: %s: Customer first name */
echo sprintf( esc_html__( 'Hi %s,', 'woocommerce' ), esc_html( $order->get_billing_first_name() ) ) . "\n\n";

if ( $order->needs_payment() ) {
	if ( $order->has_status( OrderStatus::FAILED ) ) {
		echo wp_kses_post(
			sprintf(
				/* translators: %1$s: Site title, %2$s: Order pay link */
				__( 'Sorry, your order on %1$s was unsuccessful. Your order details are below, with a link to try your payment again: %2$s', 'woocommerce' ),
				esc_html( get_bloginfo( 'name', 'display' ) ),
				esc_url( $order->get_checkout_payment_url() )
			)
	    ) . "\n\n";
	} else {
		echo wp_kses_post(
			sprintf(
				/* translators: %1$s: Site title, %2$s: Order pay link */
				__( 'An order has been created for you on %1$s. Your order details are below, with a link to make payment when you’re ready: %2$s', 'woocommerce' ),
				esc_html( get_bloginfo( 'name', 'display' ) ),
				esc_url( $order->get_checkout_payment_url() )
			)
	    ) . "\n\n";
	}
} else {
	/* translators: %s: Order date */
	echo sprintf( esc_html__( 'Here are the details of your order placed on %s:', 'woocommerce' ), esc_html( wc_format_datetime( $order->get_date_created() ) ) ) . "\n\n";
}

/**
 * Hook for the woocommerce_email_order_details.
 *
 * @hooked WC_Emails::order_details() Shows the order details table.
 * @hooked WC_Structured_Data::generate_order_data() Generates structured data.
 * @hooked WC_Structured_Data::output_structured_data() Outputs structured data.
 * @since 2.5.0
 */
do_action( 'woocommerce_email_order_details', $order, $sent_to_admin, $plain_text, $email );

echo "\n----------------------------------------\n\n";

/**
 * Hook for the woocommerce_email_order_meta.
 *
 * @hooked WC_Emails::order_meta() Shows order meta data.
 */
do_action( 'woocommerce_email_order_meta', $order, $sent_to_admin, $plain_text, $email );

/**
 * Hook for woocommerce_email_customer_details
 *
 * @hooked WC_Emails::customer_details() Shows customer details
 * @hooked WC_Emails::email_address() Shows email address
 */
do_action( 'woocommerce_email_customer_details', $order, $sent_to_admin, $plain_text, $email );

echo "\n\n----------------------------------------\n\n";

/**
 * Show user-defined additional content - this is set in each email's settings.
 */
if ( $additional_content ) {
	echo esc_html( wp_strip_all_tags( wptexturize( $additional_content ) ) );
	echo "\n\n----------------------------------------\n\n";
}

echo wp_kses_post( apply_filters( 'woocommerce_email_footer_text', get_option( 'woocommerce_email_footer_text' ) ) );

// phpcs:enable Universal.WhiteSpace.PrecisionAlignment.Found, Generic.WhiteSpace.DisallowSpaceIndent.SpacesUsed

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Emails

Order details

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HTML template

Plain text template