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New account

Send an email to customers notifying them that they have created an account

Enable/Disable	Enable/Disable Enable this email notification
Subject	Subject
Email heading	Email heading
Additional content	Additional content We look forward to seeing you soon.
Email type	Email type
Cc(s)	Cc(s)
Bcc(s)	Bcc(s)

Email preview

Preview your email template. You can also test on different devices and send yourself a test email.

HTML template

Copy file to theme To override and edit this email template copy woocommerce/templates/emails/customer-new-account.php to your theme folder: twentytwentyfive/woocommerce/emails/customer-new-account.php.

<?php
/**
 * Customer new account email
 *
 * This template can be overridden by copying it to yourtheme/woocommerce/emails/customer-new-account.php.
 *
 * HOWEVER, on occasion WooCommerce will need to update template files and you
 * (the theme developer) will need to copy the new files to your theme to
 * maintain compatibility. We try to do this as little as possible, but it does
 * happen. When this occurs the version of the template file will be bumped and
 * the readme will list any important changes.
 *
 * @see https://woocommerce.com/document/template-structure/
 * @package WooCommerce\Templates\Emails
 * @version 10.4.0
 */

use Automattic\WooCommerce\Utilities\FeaturesUtil;

defined( 'ABSPATH' ) || exit;

$email_improvements_enabled = FeaturesUtil::feature_is_enabled( 'email_improvements' );

/**
 * Fires to output the email header.
 *
 * @hooked WC_Emails::email_header()
 *
 * @since 3.7.0
 */
do_action( 'woocommerce_email_header', $email_heading, $email ); ?>

<?php echo $email_improvements_enabled ? '<div class="email-introduction">' : ''; ?>
<?php /* translators: %s: Customer username */ ?>
<p><?php printf( esc_html__( 'Hi %s,', 'woocommerce' ), esc_html( $user_login ) ); ?></p>
<?php if ( $email_improvements_enabled ) : ?>
	<?php /* translators: %s: Site title */ ?>
	<p><?php printf( esc_html__( 'Thanks for creating an account on %s. Here’s a copy of your user details.', 'woocommerce' ), esc_html( $blogname ) ); ?></p>
	<div class="hr hr-top"></div>
	<?php /* translators: %s: Username */ ?>
	<p><?php echo wp_kses( sprintf( __( 'Username: <b>%s</b>', 'woocommerce' ), esc_html( $user_login ) ), array( 'b' => array() ) ); ?></p>
	<?php if ( $password_generated && $set_password_url ) : ?>
		<?php // If the password has not been set by the user during the sign up process, send them a link to set a new password. ?>
		<p><a href="<?php echo esc_attr( $set_password_url ); ?>"><?php printf( esc_html__( 'Set your new password.', 'woocommerce' ) ); ?></a></p>
	<?php endif; ?>
	<div class="hr hr-bottom"></div>
	<p><?php echo esc_html__( 'You can access your account area to view orders, change your password, and more via the link below:', 'woocommerce' ); ?></p>
	<p><a href="<?php echo esc_attr( wc_get_page_permalink( 'myaccount' ) ); ?>"><?php printf( esc_html__( 'My account', 'woocommerce' ) ); ?></a></p>
<?php else : ?>
	<?php /* translators: %1$s: Site title, %2$s: Username, %3$s: My account link */ ?>
	<p><?php printf( esc_html__( 'Thanks for creating an account on %1$s. Your username is %2$s. You can access your account area to view orders, change your password, and more at: %3$s', 'woocommerce' ), esc_html( $blogname ), '<strong>' . esc_html( $user_login ) . '</strong>', make_clickable( esc_url( wc_get_page_permalink( 'myaccount' ) ) ) ); // phpcs:ignore WordPress.Security.EscapeOutput.OutputNotEscaped ?></p>
	<?php if ( $password_generated && $set_password_url ) : ?>
		<?php // If the password has not been set by the user during the sign up process, send them a link to set a new password. ?>
		<p><a href="<?php echo esc_attr( $set_password_url ); ?>"><?php printf( esc_html__( 'Click here to set your new password.', 'woocommerce' ) ); ?></a></p>
	<?php endif; ?>
<?php endif; ?>
<?php echo $email_improvements_enabled ? '</div>' : ''; ?>

<?php
/**
 * Show user-defined additional content - this is set in each email's settings.
 */
if ( $additional_content ) {
	echo $email_improvements_enabled ? '<table border="0" cellpadding="0" cellspacing="0" width="100%" role="presentation"><tr><td class="email-additional-content email-additional-content-aligned">' : '';
	echo wp_kses_post( wpautop( wptexturize( $additional_content ) ) );
	echo $email_improvements_enabled ? '</td></tr></table>' : '';
}

/**
 * Fires to output the email footer.
 *
 * @hooked WC_Emails::email_footer()
 *
 * @since 3.7.0
 */
do_action( 'woocommerce_email_footer', $email );

Plain text template

Copy file to theme To override and edit this email template copy woocommerce/templates/emails/plain/customer-new-account.php to your theme folder: twentytwentyfive/woocommerce/emails/plain/customer-new-account.php.

<?php
/**
 * Customer new account email
 *
 * This template can be overridden by copying it to yourtheme/woocommerce/emails/plain/customer-new-account.php.
 *
 * HOWEVER, on occasion WooCommerce will need to update template files and you
 * (the theme developer) will need to copy the new files to your theme to
 * maintain compatibility. We try to do this as little as possible, but it does
 * happen. When this occurs the version of the template file will be bumped and
 * the readme will list any important changes.
 *
 * @see https://woocommerce.com/document/template-structure/
 * @package WooCommerce\Templates\Emails\Plain
 * @version 10.0.0
 */

use Automattic\WooCommerce\Utilities\FeaturesUtil;

defined( 'ABSPATH' ) || exit;

$email_improvements_enabled = FeaturesUtil::feature_is_enabled( 'email_improvements' );

echo "=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=\n";
echo esc_html( wp_strip_all_tags( $email_heading ) );
echo "\n=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=\n\n";

/* translators: %s: Customer username */
echo sprintf( esc_html__( 'Hi %s,', 'woocommerce' ), esc_html( $user_login ) ) . "\n\n";
if ( $email_improvements_enabled ) {
	/* translators: %s: Site title */
	echo sprintf( esc_html__( 'Thanks for creating an account on %s. Here’s a copy of your user details.', 'woocommerce' ), esc_html( $blogname ) ) . "\n\n";
	echo "----------------------------------------\n\n";
	/* translators: %s: Username */
	echo sprintf( esc_html__( 'Username: %s.', 'woocommerce' ), esc_html( $user_login ) ) . "\n\n";
	echo "----------------------------------------\n\n";
	echo esc_html__( 'You can access your account area to view orders, change your password, and more via the link below:', 'woocommerce' ) . "\n\n";
	echo esc_html( wc_get_page_permalink( 'myaccount' ) ) . "\n\n";
} else {
	/* translators: %1$s: Site title, %2$s: Username, %3$s: My account link */
	echo sprintf( esc_html__( 'Thanks for creating an account on %1$s. Your username is %2$s. You can access your account area to view orders, change your password, and more at: %3$s', 'woocommerce' ), esc_html( $blogname ), esc_html( $user_login ), esc_html( wc_get_page_permalink( 'myaccount' ) ) ) . "\n\n";
}

// Only send the set new password link if the user hasn't set their password during sign-up.
if ( $password_generated && $set_password_url ) {
	/* translators: URL follows */
	echo esc_html__( 'To set your password, visit the following address: ', 'woocommerce' ) . "\n\n";
	echo esc_html( $set_password_url ) . "\n\n";
}

echo "\n\n----------------------------------------\n\n";

/**
 * Show user-defined additional content - this is set in each email's settings.
 */
if ( $additional_content ) {
	echo esc_html( wp_strip_all_tags( wptexturize( $additional_content ) ) );
	echo "\n\n----------------------------------------\n\n";
}

echo wp_kses_post( apply_filters( 'woocommerce_email_footer_text', get_option( 'woocommerce_email_footer_text' ) ) );

Explore solutions(opens in a new tab) that help automate and improve customer email communication.

Settings

Emails

New account

Email preview

HTML template

Plain text template