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POS refunded order

Let customers know when a full or partial refund is on its way to them for their POS order.

Full refund subject	Full refund subject
Partial refund subject	Partial refund subject
Full refund email heading	Full refund email heading
Partial refund email heading	Partial refund email heading
Additional content	Additional content
Email type	Email type
Cc(s)	Cc(s)
Bcc(s)	Bcc(s)

Email preview

Preview your email template. You can also test on different devices and send yourself a test email.

HTML template

Copy file to theme To override and edit this email template copy woocommerce/templates/emails/customer-pos-refunded-order.php to your theme folder: twentytwentyfive/woocommerce/emails/customer-pos-refunded-order.php.

<?php
/**
 * Customer POS refunded order email
 *
 * This template can be overridden by copying it to yourtheme/woocommerce/emails/customer-pos-refunded-order.php.
 *
 * HOWEVER, on occasion WooCommerce will need to update template files and you
 * (the theme developer) will need to copy the new files to your theme to
 * maintain compatibility. We try to do this as little as possible, but it does
 * happen. When this occurs the version of the template file will be bumped and
 * the readme will list any important changes.
 *
 * @see https://woocommerce.com/document/template-structure/
 * @package WooCommerce\Templates\Emails
 * @version 10.4.0
 */

use Automattic\WooCommerce\Utilities\FeaturesUtil;

defined( 'ABSPATH' ) || exit;

$email_improvements_enabled = FeaturesUtil::feature_is_enabled( 'email_improvements' );

/**
 * Hook for the woocommerce_email_header.
 *
 * @hooked WC_Email_Customer_POS_*::email_header() Output the email header
 * @since 10.0.0
 */
do_action( 'woocommerce_pos_email_header', $email_heading, $email ); ?>

<div class="email-introduction">
<p>
<?php
if ( ! empty( $order->get_billing_first_name() ) ) {
	/* translators: %s: Customer first name */
	printf( esc_html__( 'Hi %s,', 'woocommerce' ), esc_html( $order->get_billing_first_name() ) );
} else {
	printf( esc_html__( 'Hi there,', 'woocommerce' ) );
}
?>
</p>

<p>
<?php
if ( $partial_refund ) {
	/* translators: %s: Site title */
	echo sprintf( esc_html__( 'Your order from %s has been partially refunded.', 'woocommerce' ), esc_html( $pos_store_name ) ) . "\n\n";
} else {
	/* translators: %s: Site title */
	echo sprintf( esc_html__( 'Your order from %s has been refunded.', 'woocommerce' ), esc_html( $pos_store_name ) ) . "\n\n";
}
echo '</p><p>';
echo esc_html__( 'Here’s a reminder of what you’ve bought:', 'woocommerce' ) . "\n\n";
?>
</p>
</div>

<?php

/**
 * Show order details.
 *
 * @hooked WC_Emails::order_details() Shows the order details table.
 * @hooked WC_Structured_Data::generate_order_data() Generates structured data.
 * @hooked WC_Structured_Data::output_structured_data() Outputs structured data.
 * @since 2.5.0
 */
do_action( 'woocommerce_email_order_details', $order, $sent_to_admin, $plain_text, $email );

/**
 * Show order meta data.
 *
 * @hooked WC_Emails::order_meta() Shows order meta data.
 * @since 1.0.0
 */
do_action( 'woocommerce_email_order_meta', $order, $sent_to_admin, $plain_text, $email );

/**
 * Show customer details and email address.
 *
 * @hooked WC_Emails::customer_details() Shows customer details
 * @hooked WC_Emails::email_address() Shows email address
 * @since 1.0.0
 */
do_action( 'woocommerce_email_customer_details', $order, $sent_to_admin, $plain_text, $email );

/**
 * Show user-defined additional content - this is set in each email's settings.
 */
if ( $additional_content ) {
	echo $email_improvements_enabled ? '<table border="0" cellpadding="0" cellspacing="0" width="100%" role="presentation"><tr><td class="email-additional-content">' : '';
	echo wp_kses_post( wpautop( wptexturize( $additional_content ) ) );
	echo $email_improvements_enabled ? '</td></tr></table>' : '';
}

/**
 * Show store information - store details are set in the Point of Sale settings.
 */
if ( ! empty( $pos_store_email ) || ! empty( $pos_store_phone_number ) || ! empty( $pos_store_address ) ) {
	echo '<div class="pos-store-information">';
	if ( ! empty( $pos_store_name ) ) {
		echo '<h2>' . esc_html( $pos_store_name ) . '</h2>';
	}
	if ( ! empty( $pos_store_email ) ) {
		echo '<p>' . esc_html( $pos_store_email ) . '</p>';
	}
	if ( ! empty( $pos_store_phone_number ) ) {
		echo '<p>' . esc_html( $pos_store_phone_number ) . '</p>';
	}
	if ( ! empty( $pos_store_address ) ) {
		echo wp_kses_post( wpautop( wptexturize( $pos_store_address ) ) );
	}
	echo '</div>';
}

/**
 * Show refund & returns policy - this is set in the Point of Sale settings.
 */
if ( ! empty( $pos_refund_returns_policy ) ) {
	echo '<div class="refund-returns-policy">';
	echo '<h2>' . esc_html__( 'Refund & Returns Policy', 'woocommerce' ) . '</h2>';
	echo wp_kses_post( wpautop( wptexturize( $pos_refund_returns_policy ) ) );
	echo '</div>';
}

/**
 * Hook for the woocommerce_email_footer.
 *
 * @hooked WC_Email_Customer_POS_*::email_footer() Output the email footer
 * @since 10.0.0
*/
do_action( 'woocommerce_pos_email_footer', $email );

Plain text template

Copy file to theme To override and edit this email template copy woocommerce/templates/emails/plain/customer-pos-refunded-order.php to your theme folder: twentytwentyfive/woocommerce/emails/plain/customer-pos-refunded-order.php.

<?php
/**
 * Customer POS refunded order email (plain text)
 *
 * This template can be overridden by copying it to yourtheme/woocommerce/emails/plain/customer-pos-refunded-order.php.
 *
 * HOWEVER, on occasion WooCommerce will need to update template files and you
 * (the theme developer) will need to copy the new files to your theme to
 * maintain compatibility. We try to do this as little as possible, but it does
 * happen. When this occurs the version of the template file will be bumped and
 * the readme will list any important changes.
 *
 * @see https://woocommerce.com/document/template-structure/
 * @package WooCommerce\Templates\Emails\Plain
 * @version 10.0.0
 */

use Automattic\WooCommerce\Utilities\FeaturesUtil;

defined( 'ABSPATH' ) || exit;

$email_improvements_enabled = FeaturesUtil::feature_is_enabled( 'email_improvements' );
$email                      = $email ?? null;

echo "=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=\n";
echo esc_html( wp_strip_all_tags( $email_heading ) );
echo "\n=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=\n\n";

if ( ! empty( $order->get_billing_first_name() ) ) {
	/* translators: %s: Customer first name */
	echo sprintf( esc_html__( 'Hi %s,', 'woocommerce' ), esc_html( $order->get_billing_first_name() ) ) . "\n\n";
} else {
	echo esc_html__( 'Hi there,', 'woocommerce' ) . "\n\n";
}
if ( $partial_refund ) {
	/* translators: %s: Site title */
	echo sprintf( esc_html__( 'Your order from %s has been partially refunded.', 'woocommerce' ), esc_html( $pos_store_name ) ) . "\n\n";
} else {
	/* translators: %s: Site title */
	echo sprintf( esc_html__( 'Your order from %s has been refunded.', 'woocommerce' ), esc_html( $pos_store_name ) ) . "\n\n";
}
echo esc_html__( 'Here’s a reminder of what you’ve bought:', 'woocommerce' ) . "\n\n";

/**
 * Show order details.
 *
 * @hooked WC_Emails::order_details() Shows the order details table.
 * @hooked WC_Structured_Data::generate_order_data() Generates structured data.
 * @hooked WC_Structured_Data::output_structured_data() Outputs structured data.
 * @since 2.5.0
 */
do_action( 'woocommerce_email_order_details', $order, $sent_to_admin, $plain_text, $email );

echo "\n----------------------------------------\n\n";

/**
 * Show order meta data.
 *
 * @hooked WC_Emails::order_meta() Shows order meta data.
 * @since 1.0.0
 */
do_action( 'woocommerce_email_order_meta', $order, $sent_to_admin, $plain_text, $email );

/**
 * Show customer details and email address.
 *
 * @hooked WC_Emails::customer_details() Shows customer details
 * @hooked WC_Emails::email_address() Shows email address
 * @since 1.0.0
 */
do_action( 'woocommerce_email_customer_details', $order, $sent_to_admin, $plain_text, $email );

echo "\n\n----------------------------------------\n\n";

/**
 * Show user-defined additional content - this is set in each email's settings.
 */
if ( $additional_content ) {
	echo esc_html( wp_strip_all_tags( wptexturize( $additional_content ) ) );
	echo "\n\n----------------------------------------\n\n";
}

/**
 * Show store information - store details are set in the Point of Sale settings.
 */
if ( ! empty( $pos_store_email ) || ! empty( $pos_store_phone_number ) || ! empty( $pos_store_address ) ) {
	if ( ! empty( $pos_store_name ) ) {
		echo "\n" . esc_html( $pos_store_name ) . "\n\n";
	}
	if ( ! empty( $pos_store_email ) ) {
		echo esc_html( $pos_store_email ) . "\n";
	}
	if ( ! empty( $pos_store_phone_number ) ) {
		echo esc_html( $pos_store_phone_number ) . "\n";
	}
	if ( ! empty( $pos_store_address ) ) {
		echo esc_html( wp_strip_all_tags( wptexturize( $pos_store_address ) ) ) . "\n";
	}
	echo "\n----------------------------------------\n\n";
}

/**
 * Show refund & returns policy - this is set in the Point of Sale settings.
 */
if ( ! empty( $pos_refund_returns_policy ) ) {
	echo "\n" . esc_html__( 'Refund & Returns Policy', 'woocommerce' ) . "\n\n";
	echo esc_html( wp_strip_all_tags( wptexturize( $pos_refund_returns_policy ) ) ) . "\n";
	echo "\n----------------------------------------\n\n";
}

/**
 * Filter the email footer text.
 *
 * @since 4.0.0
 */
echo wp_kses_post( apply_filters( 'woocommerce_email_footer_text', get_option( 'woocommerce_email_footer_text' ), $email ) );

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POS refunded order

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