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Refunded order

Send an email to customers notifying them when an order has been partially or fully refunded

Enable/Disable	Enable/Disable Enable this email notification
Full refund subject	Full refund subject
Partial refund subject	Partial refund subject
Full refund email heading	Full refund email heading
Partial refund email heading	Partial refund email heading
Additional content	Additional content If you need any help with your order, please contact us at {store_email}.
Email type	Email type
Cc(s)	Cc(s)
Bcc(s)	Bcc(s)

Email preview

Preview your email template. You can also test on different devices and send yourself a test email.

HTML template

Copy file to theme To override and edit this email template copy woocommerce/templates/emails/customer-refunded-order.php to your theme folder: twentytwentyfive/woocommerce/emails/customer-refunded-order.php.

<?php
/**
 * Customer refunded order email
 *
 * This template can be overridden by copying it to yourtheme/woocommerce/emails/customer-refunded-order.php.
 *
 * HOWEVER, on occasion WooCommerce will need to update template files and you
 * (the theme developer) will need to copy the new files to your theme to
 * maintain compatibility. We try to do this as little as possible, but it does
 * happen. When this occurs the version of the template file will be bumped and
 * the readme will list any important changes.
 *
 * @see https://woocommerce.com/document/template-structure/
 * @package WooCommerce\Templates\Emails
 * @version 10.4.0
 */

use Automattic\WooCommerce\Utilities\FeaturesUtil;

defined( 'ABSPATH' ) || exit;

$email_improvements_enabled = FeaturesUtil::feature_is_enabled( 'email_improvements' );

/*
 * @hooked WC_Emails::email_header() Output the email header
 */
do_action( 'woocommerce_email_header', $email_heading, $email ); ?>

<?php echo $email_improvements_enabled ? '<div class="email-introduction">' : ''; ?>
<p>
<?php
if ( ! empty( $order->get_billing_first_name() ) ) {
	/* translators: %s: Customer first name */
	printf( esc_html__( 'Hi %s,', 'woocommerce' ), esc_html( $order->get_billing_first_name() ) );
} else {
	printf( esc_html__( 'Hi,', 'woocommerce' ) );
}
?>
</p>

<p>
<?php
if ( $email_improvements_enabled ) {
	if ( $partial_refund ) {
		/* translators: %s: Site title */
		echo sprintf( esc_html__( 'Your order from %s has been partially refunded.', 'woocommerce' ), esc_html( $blogname ) ) . "\n\n";
	} else {
		/* translators: %s: Site title */
		echo sprintf( esc_html__( 'Your order from %s has been refunded.', 'woocommerce' ), esc_html( $blogname ) ) . "\n\n";
	}
	echo '</p><p>';
	echo esc_html__( 'Here’s a reminder of what you’ve ordered:', 'woocommerce' ) . "\n\n";

} elseif ( $partial_refund ) {
	/* translators: %s: Site title */
	printf( esc_html__( 'Your order on %s has been partially refunded. There are more details below for your reference:', 'woocommerce' ), esc_html( $blogname ) );
} else {
	/* translators: %s: Site title */
	printf( esc_html__( 'Your order on %s has been refunded. There are more details below for your reference:', 'woocommerce' ), esc_html( $blogname ) );
}
?>
</p>
<?php echo $email_improvements_enabled ? '</div>' : ''; ?>

<?php

/*
 * @hooked WC_Emails::order_details() Shows the order details table.
 * @hooked WC_Structured_Data::generate_order_data() Generates structured data.
 * @hooked WC_Structured_Data::output_structured_data() Outputs structured data.
 * @since 2.5.0
 */
do_action( 'woocommerce_email_order_details', $order, $sent_to_admin, $plain_text, $email );

/*
 * @hooked WC_Emails::order_meta() Shows order meta data.
 */
do_action( 'woocommerce_email_order_meta', $order, $sent_to_admin, $plain_text, $email );

/*
 * @hooked WC_Emails::customer_details() Shows customer details
 * @hooked WC_Emails::email_address() Shows email address
 */
do_action( 'woocommerce_email_customer_details', $order, $sent_to_admin, $plain_text, $email );

/**
 * Show user-defined additional content - this is set in each email's settings.
 */
if ( $additional_content ) {
	echo $email_improvements_enabled ? '<table border="0" cellpadding="0" cellspacing="0" width="100%" role="presentation"><tr><td class="email-additional-content">' : '';
	echo wp_kses_post( wpautop( wptexturize( $additional_content ) ) );
	echo $email_improvements_enabled ? '</td></tr></table>' : '';
}

/*
 * @hooked WC_Emails::email_footer() Output the email footer
 */
do_action( 'woocommerce_email_footer', $email );

Plain text template

Copy file to theme To override and edit this email template copy woocommerce/templates/emails/plain/customer-refunded-order.php to your theme folder: twentytwentyfive/woocommerce/emails/plain/customer-refunded-order.php.

<?php
/**
 * Customer refunded order email (plain text)
 *
 * This template can be overridden by copying it to yourtheme/woocommerce/emails/plain/customer-refunded-order.php.
 *
 * HOWEVER, on occasion WooCommerce will need to update template files and you
 * (the theme developer) will need to copy the new files to your theme to
 * maintain compatibility. We try to do this as little as possible, but it does
 * happen. When this occurs the version of the template file will be bumped and
 * the readme will list any important changes.
 *
 * @see https://woocommerce.com/document/template-structure/
 * @package WooCommerce\Templates\Emails\Plain
 * @version 9.8.0
 */

use Automattic\WooCommerce\Utilities\FeaturesUtil;

defined( 'ABSPATH' ) || exit;

$email_improvements_enabled = FeaturesUtil::feature_is_enabled( 'email_improvements' );

echo "=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=\n";
echo esc_html( wp_strip_all_tags( $email_heading ) );
echo "\n=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=\n\n";

/* translators: %s: Customer first name */
echo sprintf( esc_html__( 'Hi %s,', 'woocommerce' ), esc_html( $order->get_billing_first_name() ) ) . "\n\n";
if ( $email_improvements_enabled ) {
	if ( $partial_refund ) {
		/* translators: %s: Site title */
		echo sprintf( esc_html__( 'Your order from %s has been partially refunded.', 'woocommerce' ), esc_html( $blogname ) ) . "\n\n";
	} else {
		/* translators: %s: Site title */
		echo sprintf( esc_html__( 'Your order from %s has been refunded.', 'woocommerce' ), esc_html( $blogname ) ) . "\n\n";
	}
	echo esc_html__( 'Here’s a reminder of what you’ve ordered:', 'woocommerce' ) . "\n\n";
} elseif ( $partial_refund ) {
	/* translators: %s: Site title */
	echo sprintf( esc_html__( 'Your order on %s has been partially refunded. There are more details below for your reference:', 'woocommerce' ), esc_html( $blogname ) ) . "\n\n";
} else {
	/* translators: %s: Site title */
	echo sprintf( esc_html__( 'Your order on %s has been refunded. There are more details below for your reference:', 'woocommerce' ), esc_html( $blogname ) ) . "\n\n";
}

/*
 * @hooked WC_Emails::order_details() Shows the order details table.
 * @hooked WC_Structured_Data::generate_order_data() Generates structured data.
 * @hooked WC_Structured_Data::output_structured_data() Outputs structured data.
 * @since 2.5.0
 */
do_action( 'woocommerce_email_order_details', $order, $sent_to_admin, $plain_text, $email );

echo "\n----------------------------------------\n\n";

/*
 * @hooked WC_Emails::order_meta() Shows order meta data.
 */
do_action( 'woocommerce_email_order_meta', $order, $sent_to_admin, $plain_text, $email );

/*
 * @hooked WC_Emails::customer_details() Shows customer details
 * @hooked WC_Emails::email_address() Shows email address
 */
do_action( 'woocommerce_email_customer_details', $order, $sent_to_admin, $plain_text, $email );

echo "\n\n----------------------------------------\n\n";

/**
 * Show user-defined additional content - this is set in each email's settings.
 */
if ( $additional_content ) {
	echo esc_html( wp_strip_all_tags( wptexturize( $additional_content ) ) );
	echo "\n\n----------------------------------------\n\n";
}

echo wp_kses_post( apply_filters( 'woocommerce_email_footer_text', get_option( 'woocommerce_email_footer_text' ) ) );

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Emails

Refunded order

Email preview

HTML template

Plain text template